Privacy Policy

Last updated: 24 May 2026

This Privacy Policy describes how JoyClik™ (“JoyClik”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, use our services, make a purchase, download a digital product, subscribe to our emails, contact us, or otherwise interact with us.

By using our website or services, you agree to the collection and use of your personal information as described in this Privacy Policy.

JoyClik™ provides digital journals, guides, workbooks, educational resources, wellbeing content, and related digital products designed to support everyday reflection, emotional wellbeing, sleep, stress management, mindful parenting, and practical self-development.

Our website and checkout services are intended for adults. Some of our resources may be designed for parents, caregivers, or adults to use with children, but purchases, account use, and website interactions should be completed by an adult. We do not knowingly collect personal information directly from children.

Information We Collect

We may collect personal information that you provide to us directly, including:

  • your name
  • email address
  • billing details
  • order information
  • account login details, where applicable
  • customer support messages
  • email marketing preferences
  • information you provide when completing forms, surveys, or other website interactions

When you purchase a digital product, we may collect the information needed to process your order, provide access to your download, manage your account or customer vault, respond to support requests, and maintain accurate order records.

We may also automatically collect certain information when you use our website, such as:

  • device information
  • browser type
  • IP address
  • pages visited
  • referring website or search source
  • interactions with our website
  • cookie and tracking information
  • approximate location based on technical data

This information helps us understand how visitors use our website, improve the customer experience, protect our website, and provide a smoother digital shopping and download process.

How We Use Your Information

We use your personal information to:

  • process and manage digital product orders
  • provide access to purchased downloads, customer accounts, or digital resources
  • send order confirmations and important service updates
  • respond to customer support requests
  • help resolve download, access, or account issues
  • improve our website, products, content, and customer experience
  • send marketing emails where you have subscribed or given consent
  • personalise content, recommendations, or website experience where appropriate
  • prevent fraud, misuse, or unauthorised access
  • comply with legal, tax, accounting, and regulatory obligations
  • enforce our Terms of Service and other website policies

We do not sell your personal information.

Digital Product Delivery and Customer Support

Because JoyClik™ focuses on digital products, we may use your personal information to provide instant or electronic access to downloadable resources, customer vault access, account support, and product-related communications.

For more information about how digital products are delivered, please read our Digital Delivery Policy.

For questions about refunds or faulty digital products, please read our Refund Policy.

Email Marketing

If you subscribe to our email list, we may send you wellness tips, JoyClik™ news, product updates, educational content, offers, or other relevant communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at care@joyclik.com.

We will only send marketing emails where we have a lawful basis to do so, such as your consent or another permitted basis under applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to help our website function properly, remember preferences, understand website performance, improve user experience, support analytics, and assist with marketing or advertising where applicable.

Some cookies are necessary for the website and checkout to work. Others may help us understand how visitors use the site or improve the relevance of our content and communications.

For more detail about the cookies we use and how you can manage your preferences, please read our Cookie Notice.

You may also be able to adjust cookie settings through your browser or device settings. Please note that disabling certain cookies may affect how the website works.

Shopify and Third-Party Service Providers

Our website is powered by Shopify. Shopify helps us operate our online store, process orders, provide checkout services, manage customer accounts, support digital delivery, and maintain website functionality.

We may also use trusted third-party service providers to help us operate our business, including payment processors, email marketing platforms, analytics providers, customer support tools, website apps, digital delivery tools, fraud prevention tools, and other business service providers.

These providers may process personal information only as needed to provide their services to us, comply with legal obligations, or support the secure and effective operation of our website.

We are not responsible for the privacy practices of third-party websites, platforms, or services that we do not control. If you click a third-party link or use a third-party service, we encourage you to review that provider’s own privacy policy.

Payments

Payment information is processed securely by Shopify and/or third-party payment providers. JoyClik™ does not directly store your full payment card details.

Payment providers may collect and process payment-related information in accordance with their own privacy and security practices.

Sharing Your Information

We may share personal information with:

  • Shopify and other website platform providers
  • payment processors
  • digital delivery or account access providers
  • email marketing service providers
  • analytics and performance tools
  • fraud prevention and security providers
  • professional advisers, such as accountants or legal advisers
  • government, regulatory, or law enforcement authorities where required by law
  • service providers who help us operate our website and business

We only share personal information where it is reasonably necessary for the purposes described in this Privacy Policy, where you have given consent, or where we are legally required or permitted to do so.

International Transfers

Some of our service providers may store or process personal information outside New Zealand or outside the country where you live.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy requirements.

How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include secure website technology, access controls, trusted service providers, account security measures, and reasonable organisational safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take privacy and data protection seriously.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide our products and services
  • manage customer accounts and order records
  • respond to support requests
  • meet legal, tax, accounting, and reporting obligations
  • resolve disputes
  • prevent fraud or misuse
  • enforce our policies and agreements

When personal information is no longer needed, we will take reasonable steps to delete, anonymise, or securely manage it in accordance with applicable law and business requirements.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information. These may include the right to:

  • request access to personal information we hold about you
  • ask us to correct inaccurate or incomplete information
  • request deletion of certain personal information
  • object to or restrict certain processing
  • withdraw consent where processing is based on consent
  • unsubscribe from marketing emails
  • manage cookie preferences where available

To make a privacy request, please contact us at care@joyclik.com.

We may need to verify your identity before responding to certain requests. Some requests may be subject to legal, security, or record-keeping exceptions.

Children’s Privacy

Our website, checkout, customer accounts, and services are intended for adults.

Some JoyClik™ resources may be created for parents, caregivers, educators, or adults to use with children, but children should not make purchases, create accounts, or provide personal information directly through our website.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us at care@joyclik.com, and we will take appropriate steps to review and delete the information where required.

Wellness, Medical, and Professional Disclaimer

JoyClik™ provides digital products and content for informational, educational, reflective, and personal development purposes only.

Our products, website content, emails, guides, journals, workbooks, and resources are not a substitute for medical advice, psychological advice, counselling, therapy, diagnosis, treatment, crisis support, legal advice, or financial advice.

For more information, please read our Professional & Medical Disclaimer.

If you are experiencing a medical emergency, mental health crisis, suicidal thoughts, or immediate danger, please contact your local emergency services or a qualified crisis support service immediately.

Links to Other Websites

Our website may contain links to other websites, platforms, or resources. We are not responsible for the privacy practices, content, policies, or security of third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, products, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of our website after any changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or your privacy rights, you can contact us at:

JoyClik™
Email: care@joyclik.com

For general support, you may also contact us through our website contact page.