Refund policy

Effective date: 12 August 2026

JoyClik™ is a New Zealand digital wellness business. We provide downloadable journals, guides, workbooks, cards, printable tools and other digital resources.

Because JoyClik Products are supplied digitally, they cannot be returned in the same way as physical goods. Change-of-mind refunds are generally unavailable once immediate digital supply begins. However, this does not affect any rights you have if a Product is faulty, inaccessible, incomplete, incorrectly supplied or materially different from its description.

For information about how Products are supplied, please read our Digital Delivery Policy.

Digital Products and Change of Mind

JoyClik Products are digital downloads. No physical product will be shipped unless a product page expressly states otherwise.

We do not generally offer refunds, exchanges or store credits because you:

  • changed your mind after digital supply began
  • selected the wrong Product
  • no longer require the Product
  • expected a physical item when the product page clearly identified a digital download
  • decided an accurately described Product did not suit your personal preferences
  • did not review the Product description, format or compatibility information before purchasing

Please review the product description, included materials, file format, compatibility information and available previews before completing your purchase.

This change-of-mind policy does not limit any mandatory consumer right or remedy.

Immediate Digital Access and Cancellation

JoyClik Products are normally supplied shortly after payment has been successfully processed.

At checkout, you are required to actively confirm that you:

  • have read and agree to JoyClik’s Terms of Service, Refund Policy and Digital Delivery Policy
  • expressly request immediate access to your digital Product
  • understand that, where permitted by law, you will lose any right to cancel solely because you changed your mind once digital supply begins

The checkbox is not selected in advance.

If you wish to cancel before digital supply begins, contact us immediately at care@joyclik.com. Because delivery is automated and may begin shortly after checkout, we cannot guarantee that a cancellation request will reach us before supply begins.

Nothing in this section affects your rights if the Product is faulty, inaccessible, incomplete, incorrectly supplied, not as described or otherwise fails to meet a mandatory consumer guarantee.

Download or Access Problems

If you cannot receive, access, open or download your Product, please contact us at care@joyclik.com.

Please include:

  • your name
  • your order number
  • the email address used at checkout
  • a brief description of the problem
  • a screenshot, where helpful

We may also ask for reasonable information about your device, browser, software or the error you received so we can identify the problem.

Depending on the cause, we may:

  • resend the download email or link
  • restore access
  • provide a replacement file
  • correct a file
  • provide reasonable download guidance
  • offer another remedy required by applicable law

Please also check your spam, junk and promotions folders and confirm that the email address supplied at checkout is correct.

Faulty, Incomplete or Misdescribed Products

Please contact us as soon as reasonably possible if your Product is:

  • faulty or corrupt
  • incomplete
  • inaccessible because of a problem with the supplied file or delivery
  • the wrong Product
  • materially different from its description
  • incompatible despite being described as compatible
  • otherwise not compliant with an applicable consumer guarantee

We will assess the issue fairly and within a reasonable time.

Depending on the nature of the problem and the law that applies, the appropriate remedy may include:

  • technical assistance
  • a corrected file
  • a replacement download
  • restored access
  • a partial refund
  • a full refund

Where applicable law gives you the right to choose a particular remedy, JoyClik will respect that right. You will not be required to accept store credit instead of a refund where the law entitles you to a monetary refund.

Duplicate Purchases

If you accidentally purchase the same Product more than once, contact us as soon as possible.

Where we can verify a genuine duplicate purchase, we will normally refund the duplicate order. We may ask for the relevant order numbers and the email address used at checkout.

Purchasing two different Products, or purchasing the same Product for another authorised user or household, is not automatically treated as a duplicate purchase.

Refund Processing

If a refund is approved or required by law, we will normally initiate it using the original payment method.

We aim to initiate approved refunds promptly and generally within 10 business days after confirming the remedy, or sooner where applicable law requires.

Your bank, card provider, PayPal, Shopify Payments or another payment processor may require additional time to process and display the refund. This processing period is controlled by the payment provider and may vary.

If more than 10 business days have passed since JoyClik confirmed that your refund was initiated, please contact care@joyclik.com.

Consumer Rights and International Customers

Nothing in this policy excludes, restricts or modifies a consumer right or remedy that cannot legally be excluded.

Depending on where you live, mandatory rights may arise under:

  • the Consumer Guarantees Act 1993 and Fair Trading Act 1986 in New Zealand
  • the Australian Consumer Law
  • the Consumer Rights Act 2015 and Consumer Contracts Regulations in the United Kingdom
  • applicable federal, provincial and territorial consumer laws in Canada
  • applicable federal and state consumer laws in the United States

These rights may apply where a digital Product is faulty, inaccessible, incomplete, incorrectly supplied, materially different from its description, not fit for its usual or disclosed purpose, or otherwise fails to meet a mandatory legal standard.

Local laws may also provide cancellation rights where required pre-contract information, consent or order confirmation has not been properly supplied.

JoyClik will provide the remedy required by the consumer law that applies to your purchase.

Related Policies

This Refund Policy should be read together with:

If a product-specific term conflicts with a mandatory consumer right, the mandatory consumer right will apply.

Contact JoyClik

For refund questions, duplicate purchases, download problems or concerns about a digital Product, contact:

JoyClik™

Business location: Mount Maunganui, Tauranga, Bay of Plenty, New Zealand

Postal address: PO Box 10013, Bayfair, Tauranga 3152, New Zealand

Email: care@joyclik.com

Phone: +64 22 564 6094
Within New Zealand: 022 564 6094