Digital Delivery policy

Last updated: 11 August 2026

JoyClik™ digital products are delivered electronically after successful payment. No physical item is shipped. This policy applies to downloadable journals, guides, workbooks, cards and other digital resources purchased from JoyClik™.

Delivery and access

Most digital products are available immediately from the order confirmation or thank-you page. Access details may also be sent to the email address entered at checkout, depending on the product and delivery method.

Please ensure that your email address is correct and check your spam or junk folder if an expected email does not arrive. Shipping fees do not apply to orders containing only digital products.

Downloads and technical help

Please download and save your purchased files promptly to a secure personal device. A stable internet connection and a compatible PDF or digital-document viewer are recommended.

If a download link does not appear or work, a file will not open, or you receive the wrong file, please contact us using the details below. Where possible, we may restore access, resend the download, provide a replacement file or help troubleshoot the issue.

Although we will assist where reasonably possible, access to previously purchased downloads cannot be guaranteed indefinitely.

Refunds and consumer rights

Because digital products are supplied electronically and cannot be returned in the same way as physical goods, JoyClik™ generally does not provide change-of-mind refunds after a product has been delivered, accessed or downloaded, except where required by applicable law.

If you change your mind before accessing or downloading your purchase, please contact us promptly. Your request will be assessed in accordance with our Refund Policy and applicable consumer law.

If a digital product is faulty, inaccessible, materially different from its description or cannot be supplied as promised, please contact us. We will assess the issue and provide an appropriate remedy where required. Depending on the circumstances, this may include technical assistance, a corrected or replacement file, or a refund.

Nothing in this policy excludes, restricts or limits any consumer rights or remedies that cannot lawfully be excluded.

For further information, please read our Refund Policy.

Personal-use licence and intellectual property

Unless a product page or separate written licence states otherwise, each purchase grants the purchaser a limited, non-exclusive and non-transferable licence to use the digital resource for its intended personal or family purpose.

You may download, save and print your purchased resource for use within your household. You may not share the digital file or printed copies outside the purchasing household, or copy, resell, reproduce, distribute, upload, publish, adapt or use the resource for commercial purposes without prior written permission from JoyClik™.

Classroom, professional, client, group or organisational use requires separate written permission or an appropriate licence.

All copyright, trademarks and other intellectual-property rights in JoyClik™ products remain with JoyClik™ and any identified rights holders. Please also refer to our Terms of Service.

Contact JoyClik™

For help with a digital order, please email care@joyclik.com.

Include your order number, the email address used for the purchase and a short description of the issue so we can assist you efficiently.