Terms of Service

Effective date: 23 May 2026

Overview

This website, https://www.joyclik.com, is owned and operated by JoyClik™.

Throughout these Terms of Service, the words “we”, “us”, and “our” refer to JoyClik. The words “you” and “your” refer to the person using our website, browsing our content, creating an account, purchasing a product, downloading a digital product, or otherwise using our services.

JoyClik offers this website, including all information, digital products, downloadable resources, educational content, tools, and services available from this site, to you conditioned upon your acceptance of these Terms of Service, together with any policies referenced or linked on our website.

By accessing our website, using our services, or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not use our website or purchase our products.

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this website.

You may not use our website, products, digital products, or services for any unlawful, harmful, misleading, abusive, or unauthorised purpose.

You must not use our website or products in a way that violates any law in your jurisdiction, including copyright, intellectual property, privacy, consumer protection, or data protection laws.

You must not transmit viruses, malware, worms, harmful code, or any destructive technology through our website or services.

A breach of these Terms may result in suspension or termination of access to our website, services, or digital products.

2. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform to technical requirements of connecting networks or devices. Payment information is handled through secure third-party payment providers and is encrypted where required.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, misuse, or interfere with any portion of the website, service, product, digital product, or access to the service without our express written permission.

The headings used in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We do our best to provide helpful, accurate, and current information. However, we do not guarantee that all information on our website will always be complete, accurate, current, or free from errors.

The content on our website is provided for general educational and informational purposes. It should not be relied upon as the sole basis for making personal, health, wellness, financial, legal, or professional decisions.

Any reliance on the material on this website is at your own risk.

Our website may contain historical information. Historical information is provided for reference only and may not be current.

We may update, edit, remove, or change website content at any time, but we are not obligated to update every piece of information unless required by law.

4. Changes to Products, Services, and Prices

Prices for our products may change without notice.

We reserve the right to modify, update, suspend, or discontinue any product, digital product, resource, service, feature, or part of the website at any time.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of any product, service, or website feature, except where required by applicable law.

5. Products and Digital Products

JoyClik currently focuses on digital wellness resources, downloadable guides, digital journals, printable tools, templates, eBooks, PDF products, educational resources, and other digital-access products.

Certain products or services may be available exclusively online through our website.

We make every effort to display product images, descriptions, previews, included pages, digital format details, and product information as clearly and accurately as possible. However, we cannot guarantee that your device’s display, screen colour, brightness, software, or settings will show every detail exactly as intended.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities, discontinue products, update product descriptions, change pricing, or remove products from the website at any time.

Any offer for any product or service made on this site is void where prohibited.

Nothing in this section limits your rights under applicable consumer protection laws.

6. Digital Product Licence and Personal Use

When you purchase, access, or download a JoyClik digital product, you are purchasing a licence to use that product, not ownership of the product itself.

Unless clearly stated otherwise in writing, each digital product purchase grants you a limited, non-exclusive, non-transferable, revocable licence for personal, non-commercial use only.

This means you may use the digital product for your own personal reflection, learning, planning, journaling, printing, or self-support.

You may not:

resell the digital product
share the file with another person
upload the file to a public or shared platform
distribute the file through email, cloud storage, social media, membership sites, file-sharing platforms, or online communities
copy, reproduce, or redistribute the product
modify the product for resale or commercial use
claim the product, content, design, layout, wording, or framework as your own
remove copyright, trade mark, branding, or ownership notices
use the product in coaching, therapy, consulting, teaching, group programmes, paid workshops, or commercial settings without written permission from JoyClik

Each purchase is intended for one individual end user only, unless a separate licence or written permission has been granted.

7. Intellectual Property

All content on the JoyClik website and within JoyClik digital products remains the intellectual property of JoyClik unless otherwise stated.

This includes, but is not limited to:

text
guides
journals
templates
workbooks
worksheets
PDFs
digital downloads
product names
product concepts
layouts
page designs
graphics
icons
images
branding
logos
website content
educational frameworks
downloadable resources

Our content is protected by copyright, trade mark, and other intellectual property laws.

You may not use, copy, reproduce, distribute, adapt, sell, publish, upload, licence, or exploit any JoyClik content without our prior written permission.

Unauthorised use of our intellectual property may result in suspension of access, removal requests, DMCA takedown notices, legal action, claims for damages, or other remedies available under applicable law.

8. Digital Access and Technical Responsibility

Digital products are usually delivered through download links, customer accounts, email delivery, or another digital-access method.

You are responsible for ensuring that you provide the correct email address at checkout and that your device, software, browser, storage, and internet connection are suitable for accessing the digital product.

JoyClik is not responsible for access problems caused by:

incorrect email details entered at checkout
outdated software
device limitations
insufficient storage
internet connection issues
third-party app or browser restrictions
customer-side technical settings
failure to check spam, junk, or promotions folders

However, if you have trouble accessing your digital product, please contact us and we will do our best to help.

Email: care@joyclik.com

9. Immediate Digital Access

Some JoyClik digital products may be made available immediately after purchase.

Before completing your order, you may be asked to confirm that you understand you are purchasing a digital product and that immediate access may begin after checkout.

Where immediate access is requested, accepted, opened, downloaded, or made available, you may lose the right to cancel for change of mind once the digital product has been supplied, where permitted by applicable law.

This does not affect your consumer rights if the digital product is faulty, not as described, inaccessible, incomplete, corrupt, or does not work as it should.

10. Refunds and Returns

Refunds, returns, access issues, duplicate purchases, change-of-mind requests, and faulty digital products are handled in accordance with our Return and Refund Policy.

Because digital products cannot usually be returned in the same way as physical goods, change-of-mind refunds are not offered once a digital product has been delivered, accessed, opened, downloaded, or made available, except where required by applicable law.

Nothing in these Terms limits your rights under applicable consumer protection laws.

Please review our Return and Refund Policy for full details.

11. Wellness and Educational Disclaimer

JoyClik products, digital products, guides, journals, templates, website content, emails, and resources are provided for educational, reflective, informational, and self-support purposes only.

They are not medical advice, mental health treatment, therapy, counselling, diagnosis, crisis support, legal advice, financial advice, or a substitute for support from a qualified professional.

You are responsible for how you interpret and use our content.

Always seek advice from a qualified medical, mental health, legal, financial, or other appropriate professional before making decisions that may affect your health, safety, wellbeing, legal position, finances, or personal circumstances.

If you are experiencing a medical emergency, mental health crisis, suicidal thoughts, or immediate danger, contact your local emergency services or a recognised crisis support service immediately.

For further important information, please review our Professional & Medical Disclaimer, which forms part of these Terms.

12. No Guaranteed Results

JoyClik does not guarantee any specific personal, emotional, mental health, wellness, sleep, relationship, parenting, lifestyle, financial, business, or other outcome from using our website, products, digital products, or resources.

Any examples, testimonials, product previews, educational explanations, or illustrative results are provided for general information only and are not guarantees of future results.

Your experience may vary depending on your personal circumstances, needs, consistency, environment, and other factors outside our control.

13. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.

You agree to promptly update your account and contact information, including your email address, so that we can complete transactions, deliver digital products, and contact you if needed.

We reserve the right to refuse, limit, cancel, or review any order where we reasonably believe the order may be fraudulent, unauthorised, suspicious, in breach of these Terms, or placed by resellers, distributors, or automated systems.

If we make a change to or cancel an order, we may attempt to notify you using the email address or billing information provided at the time of purchase.

14. Optional Tools and Third-Party Services

We may provide access to third-party tools, platforms, apps, links, payment processors, digital delivery systems, or services that we do not own or control.

You acknowledge that such third-party tools are provided “as is” and “as available” without warranties, representations, or conditions from JoyClik.

Your use of third-party tools is at your own risk and may be subject to separate terms and policies from the relevant third-party provider.

We are not responsible for third-party tools, platforms, services, websites, payment providers, integrations, or external resources, except where required by law.

15. Third-Party Links

Our website, emails, products, or resources may include links to third-party websites or resources.

Third-party links are provided for convenience or reference only. They do not mean we endorse, control, or accept responsibility for the third-party website, content, product, service, policy, or practice.

We are not responsible for examining or evaluating third-party content or accuracy.

You should review the relevant third-party terms, privacy policies, refund policies, and practices before engaging in any transaction or relying on third-party content.

16. User Comments, Reviews, Feedback, and Submissions

If you send us comments, reviews, feedback, suggestions, testimonials, creative ideas, proposals, messages, or other submissions, whether requested or not, you agree that we may use them for business, product development, website improvement, customer support, marketing, or other lawful purposes.

We are not obligated to:

keep submissions confidential
pay compensation for submissions
respond to submissions
use submissions

Where we use reviews or testimonials publicly, we may edit them for clarity, length, spelling, grammar, or formatting, while keeping the meaning reasonably accurate.

You agree that your submissions will not violate the rights of any third party, including copyright, trade mark, privacy, confidentiality, personality, or other rights.

You must not submit unlawful, abusive, defamatory, obscene, misleading, harmful, or malicious content.

We may monitor, edit, or remove content that we determine is unlawful, offensive, misleading, harmful, or in breach of these Terms.

17. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used, stored, and protected.

18. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website or in our services that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, product availability, digital access details, or other website content.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information on the website is inaccurate at any time, including after you have submitted an order.

We are not obligated to update, amend, or clarify information except where required by law.

No specified update date should be taken to indicate that all website information has been modified or updated.

19. Prohibited Uses

You are prohibited from using our website, services, products, or content:

for any unlawful purpose
to violate any laws or regulations
to infringe our intellectual property rights or the rights of others
to harass, abuse, insult, harm, defame, intimidate, or discriminate
to submit false or misleading information
to upload or transmit viruses, malware, or harmful code
to collect or track personal information of others
to spam, phish, scrape, crawl, or interfere with the website
to bypass or interfere with website security features
to misuse digital products or download links
to resell, redistribute, or commercially exploit our digital products
to impersonate another person or misrepresent your identity
to use our content in a way that damages JoyClik or violates these Terms

We reserve the right to terminate your use of the website, services, or digital products for violating any prohibited use.

20. Suspension and Termination of Access

We may suspend, restrict, or terminate your access to our website, services, account, download links, or digital products if we reasonably believe that you have:

breached these Terms
misused a digital product
shared or redistributed protected content
engaged in fraud or attempted fraud
abused refund, chargeback, or access processes
violated our intellectual property rights
used our website or products unlawfully
caused harm to JoyClik, our customers, or our systems

Termination does not remove any obligations or liabilities that arose before termination.

21. Disclaimer of Warranties

We do not guarantee that your use of our website, services, or digital products will be uninterrupted, timely, secure, error-free, or compatible with every device, platform, browser, or software system.

We do not warrant that the results obtained from using our website, products, digital products, or resources will be accurate, reliable, complete, or suitable for your individual circumstances.

The website, services, products, and digital products are provided “as is” and “as available”, except as required under applicable consumer protection laws.

To the fullest extent permitted by law, JoyClik disclaims all warranties, representations, and conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

22. Limitation of Liability

To the fullest extent permitted by law, JoyClik, our directors, officers, employees, contractors, service providers, suppliers, affiliates, agents, licensors, and partners will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the website, services, products, or digital products.

This includes, but is not limited to:

loss of profits
loss of revenue
loss of savings
loss of data
business interruption
emotional distress
replacement costs
reliance on educational or wellness content
errors or omissions in content
unauthorised access to or alteration of your data
inability to access or use a digital product due to customer-side technical issues

Where liability cannot be excluded by law, our liability is limited to the maximum extent permitted by law.

Where legally permitted, our total liability for any claim relating to a product or service will not exceed the amount you paid for the product or service giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies your rights under the Consumer Guarantees Act 1993, Australian Consumer Law, the UK Consumer Rights Act 2015, applicable European Union consumer protection laws, Canadian consumer protection laws, United States consumer protection laws, or any other mandatory consumer protection laws that may apply and cannot lawfully be excluded.

23. Indemnification

You agree to indemnify, defend, and hold harmless JoyClik, including our directors, officers, employees, contractors, affiliates, service providers, suppliers, agents, licensors, and partners, from any claim, demand, loss, liability, damage, or expense, including reasonable legal fees, arising out of:

your breach of these Terms
your misuse of our website, products, services, or digital products
your violation of any law
your infringement of our intellectual property rights or the rights of another person
your unauthorised sharing, distribution, resale, or commercial use of our digital products
your submissions, comments, or content provided to us

This section applies to the fullest extent permitted by law.

24. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded.

Depending on where you live, you may have rights under consumer protection laws if a product or digital product is faulty, not as described, inaccessible, incomplete, corrupt, not fit for purpose, or not supplied with reasonable care.

Where the law requires a remedy, we will provide the remedy required.

These Terms should be read together with our Return and Refund Policy.

25. Informal Dispute Resolution

If you have a concern, complaint, payment issue, access problem, or dispute, please contact us first so we can try to resolve it in good faith.

Email: care@joyclik.com

Please include your name, order number if applicable, the email address used at checkout, and a clear description of the issue.

Both parties agree to make reasonable efforts to resolve the matter informally before starting formal legal proceedings or payment disputes, except where doing so would limit a statutory consumer right.

Nothing in this section prevents you from exercising rights available under applicable consumer protection laws.

26. Chargebacks and Payment Disputes

If you have a payment concern, duplicate purchase, access issue, or product concern, you agree to contact JoyClik first at care@joyclik.com so we can try to resolve the matter.

If a chargeback or payment dispute is initiated, we may provide evidence to the payment provider, including order details, digital access records, download delivery information, customer communications, refund policy details, and acceptance of these Terms where available.

Where permitted by law, we reserve the right to suspend or revoke access to digital products in cases of fraud, unauthorised payment disputes, misuse, or breach of these Terms.

Nothing in this section limits your rights under applicable consumer protection laws.

27. Governing Law

These Terms of Service and any separate agreements through which we provide products or services are governed by and construed in accordance with the laws of New Zealand.

If you access our website or purchase products from outside New Zealand, you are responsible for complying with local laws where applicable.

Nothing in these Terms excludes, restricts, or modifies any mandatory consumer protection rights you may have in your country of residence where those rights cannot legally be excluded.

28. Jurisdiction

Subject to applicable consumer protection laws, any dispute that cannot be resolved informally will be subject to the courts of New Zealand.

Where mandatory consumer protection laws give you the right to bring a claim in another country or forum, nothing in these Terms is intended to remove that right.

29. Optional Arbitration

Where permitted by applicable law, and only where both parties agree or where legally enforceable, a dispute that cannot be resolved informally may be submitted to confidential arbitration in New Zealand.

Nothing in this section prevents a consumer from exercising rights under applicable consumer protection laws or bringing a claim before a court where such rights cannot legally be waived.

30. Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute arising out of or relating to these Terms, the website, services, or products purchased from JoyClik will be resolved on an individual basis.

You agree not to participate in any class action, collective action, consolidated action, or representative proceeding against JoyClik, except where such waiver is not permitted by applicable law.

Where applicable law does not permit a class action waiver, this section applies only to the maximum extent permitted by law.

31. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law.

The unenforceable portion will be deemed severed from these Terms, and the remaining provisions will remain valid and enforceable.

32. Entire Agreement

These Terms of Service, together with any policies or operating rules posted on our website, including our Privacy Policy, Cookie Notice, Refund Policy, Digital Delivery Policy, Professional & Medical Disclaimer, and any product-specific terms, form the entire agreement between you and us regarding your use of our website, services, and products.

These Terms replace any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and JoyClik.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Any ambiguities in these Terms will not be interpreted against the drafting party.

33. Changes to These Terms

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change, replace, or remove any part of these Terms by posting updates on our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website, services, or products after changes are posted means you accept those changes.

34. Contact Information

Questions about these Terms of Service should be sent to:

JoyClik
Email: care@joyclik.com

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